Comspec IT Solutions offers 24/7 cost effective support with our ‘Managed Service’ using the latest tools we are able to maintain and support systems 24/7 or work along side in-house resources.
Businesses are constantly look to drive cost down yet retaining full control over their technology, many are turning to hassle free pro-active support from Comspec. One area we excel in is seamlessly working behind the scenes of your business as a key partner.
Although businesses look for more than just cost savings, uptime and tighter control of technology are paramount with the added benefits of a competitive pricing structure.
What is normally included in a Managed Service contact?
Firstly we need to know more about your business and how you operate, this gives us a window of opportunity to evaluate your current situation and make recommendations. We then agree Service Level Agreements with you for response times, these are your guarantees.
Once we have agreed what is to be managed we deploy our specialist software that allows day to day network monitoring and remote support.
Services included are:
- 24/7 monitoring
- Monthly health reports
- Monitoring – antivirus updates – remote backups – CPU & RAM thresholds – disk usage – servers off-line and much more..
- Patch management
- Routine desktop maintenance
- Routine server maintenance
- Remote assistance
- Telephone support
- Ticketing system with SLA’s
- Stolen laptops tracked and sensitive data wiped
- Asset management
- Software audits
- Liaising with other 3rd party suppliers on your behalf
On managing your systems we can save you energy and more importantly, save money. How is this achieved? Our software allows us to shutdown desktops and laptops at a specified time of day, often in the late evening.