Tech Support The Solution To Resolve Issues
At Comspec, we offer our clients a wide variety of services each tailored to their needs.
From years of experience providing IT support, we understand you will be looking for a cost effective solution. We sit down with you and listen to how your business works, then we build services around your business function offering solutions to support you.
Read further about our two support models.
Pro-active Managed IT Support
Comspec Pro-active Managed IT Support – we do exactly what it says on the tin – be proactive in managing your computers and servers, resolving potential issues before they become problems! It’s ideal for any business with anywhere between 4 and 100+ staff, who want to have all their IT requirements taken care of without the need for an in house department.
We will monitor computers and servers 24/7 setting thresholds to alert us. Included is incident management to remote assist both hardware and software problems, all geared towards ensuring smooth operations at all times. Microsoft updates are applied to systems where necessary.
Software management helps to keep apps such as Adobe, Skype, Chrome up-to-date automatically.
Each month, depending on your needs you will receive reports such as health, hardware or software audit, you decide.
On Demand IT Support
Our Support On Demand is just that; help, advice and guidance on all IT related issues, whenever you need it. If you don’t need us, we leave you to it and you know we’re just a phone call away should you need extra IT support again.
On a retainer basis, it’s ideal for those businesses (4+ users) who have someone capable of handling basic IT requirements and simple technical problems, but who might need additional ‘ad hoc’ support on bigger projects, or extra help and reassurance if a larger problem develops
We will cover anything from ‘one-off support’, 24/7 monitoring with threshold alerts, incident management to remote assistance for both hardware and software problems, all geared towards ensuring smooth operations at all times.